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UX Assumptions

UX Assumptions

Purpose

The purpose of this page is to document any user experience and feature assumptions made by the team. This may be design decisions, default configurations, etc.

The goal is to document these assumptions so that they can be validated, stress-tested, and corrected if needed via customer feedback.

Assumptions

Name

Hypothesis / Assumption

Notes / Customer Feedback

Name

Hypothesis / Assumption

Notes / Customer Feedback

Persistent notification expiry time

Persistent notifications should be automatically snoozed after 30 minutes, assuming they have not already been paused by acknowledgement in the form of:

  • Acknowledgement button being pressed

  • Emoji reaction

  • Reply

 

Persistent notification cadence

Persistent notifications when enabled on a message should be pushed to relevant users every 5 minutes.

 

Message Priority and replies

Message priority should only be available for root messages and cannot be used in replies to existing threads.

 

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