Feature Summary

High Level Feature Overview

For more details, including usage logic and edge cases as well as sample designs, please review the Core UX page.

All of the below are available for both Mobile and Desktop:

• Group Management

  • User groups allow you to @mention and notify a number of users at once. User groups can:

    • Be created and managed by those with the new Custom Group Manager role, but are viewable by all team members (permissions configurable)

    • Contain up to 50 users (also configurable)

• Message Priority

  • Users can choose between 3 different priority types when composing messages:

    • Standard

    • Important

      • Adds a blue “Important” label to a message

    • Urgent

      • Adds a red “Urgent” label to a message

      • Introduces the concept of enabling persistent notifications for a message

• Acknowledgement: Acknowledging Messages

  • For all message types, users can request acknowledgement on their message.

  • Requesting acknowledgement adds a green “Acknowledge” button to the message once sent, allowing recipients to manually acknowledge their receipt of a message or indicate that they have completed a related task (depending on the instructions in the message).

  • Who can acknowledge a given message depends on the message type (chosen by the sender).

  • Acknowledging a message stops Persistent Notifications if enabled.

  • For more information on the logic of Acknowledging messages, please see the UX Docs.

• Persistent Notifications: Enabling

  • Only “Urgent” message priority messages can be sent with persistent notifications enabled (the option is hidden for other message types).

  • The message must contain at least one @mention (can be a user or a group, but cannot be a channel-based mention (@channel, @here, @all, or @thread).

    • All tagged users as described by the above criteria will receive persistent notifications every 5 minutes for 30 minutes or until they are stopped.

• Persistent Notifications: Receiving

  • A user that receives a message with Persistent Notifications enabled will be notified every 5 minutes for 30 minutes, or until one of the following actions:

    • Any of the tagged users replying to the original message

    • Any of the tagged users clicking the “Acknowledge” button

    • Any of the tagged users reacting with an emoji reaction

    • If the original message is deleted

    • After 30 minutes has passed.

  • The following is how statuses affect persistent notifications:

    • Do not disturb: users will not get notified

    • Offline - users will get notified

    • Away - users will get notified