Overview
It is currently difficult for users to confirm if their notifications are working as expected. This effort aims to give users a tool to trigger a test notification to themselves and confirm if they’re receiving notifications.
Triggering a test notification
We will add a section at the bottom of the Notifications settings in the account settings modal that will allow users to trigger a test notification. We will also link the relevant knowledge base or docs pages to help users understand how to troubleshoot their notifications.
On clicking the button “Send a test notification”, a notification will be triggered to the user on all the clients that they’re logged in on. This should behave similar to what happens when someone mentions the user in an unmuted channel.
No notification recevied
In case the user does not receive a notification, we should detect that and give the user some follow up tips and actions to remedy what’s wrong, or report it to their admin.
The tips and instructions we provide to them can vary based on the client they are on. For example - In the desktop app, we can guide them to check if they have granted permissions to the Mattermost app in their system settings. If they are using the webapp in the browser, we can ask them to check if they have granted the necessary permissions to Mattermost within their browser AND if they have the browser notifications enabled at an OS level. On the mobile app, we can ask them to check the app permissions in the device settings.
Sending a Report
The user can click on a button to trigger another modal which will contain an editable message will be sent as a report to all system admins. The user can add or remove any info and click on ‘Send report’. It will be sent as a message from the System bot to all system admins.
