Objective
Help users quickly and consistently share incident updates so that they’re visible to stakeholders
Post and pins to incident channel
Cross-post in another channel
Configure markdown message template
Configure reminder timer
Configure web hook when update is completed
Requirements
Must be able to … | User Story | Jira Issue |
|---|---|---|
Automatically post and pin updates to the incident channel | As an incident member, I can share updates that are automatically pinned to the channel so that others can easily catch up with less noise. | |
Automatically cross-post in another channel | As an incident member, I can share updates in two places at the same time so that I save time informing stakeholders. | |
Configure a template message for updates in the playbook | As an incident member, I can write updates in a standard format that it saves me time and is easier for stakeholders to understand. | |
Set a reminder timer for updates in the incident RHS | As an incident member, I can set a reminder for the next update so that I don’t forget to keep stakeholders in the loop. | |
Configure a outgoing web hook for when an update is posted in the playbook | As an external app, I can be notified when a new incident update has been shared so that I can react accordingly. |
User interaction and design
