Background
With a successful June rollout to ServiceNow of MS Teams Connected Experience a strategic priority, having the team focused on MS Teams is important. Below explains how the team will be managing its current AORs as reflected in the GSheet.
When an issue comes from… | Action / Owner |
|---|---|
Playbooks | Assign to Christopher Speller |
Mobile bugs | Triage. Leverage CRE via Pablo Vélez Vidal |
Mobile dependency updates / security issues | Daniel Espino Garcia as the new owner |
Auth | Triage. Leverage CRE via Ben Cooke |
Other AOR issues that are S1 security vulnerabilities, or disrupts major functionality | Triage & ABC to work on. Scott Bishel to escalate if issues risk disrupting delivery of MS Teams deliverables. |
Other AOR issues that are not S1 security vulnerabilities or disrupts major functionality | Triage. Scott Bishel with Eric Sethna to decide to open HW or backlog |