Since this will be a significant change to the core of the messaging experience as it relates to threaded replies, onboarding is an important consideration.

Important Links

GA Phase Onboarding

In-product notices

We will use the in-product notices from the Beta phase for Admin users and for gathering feedback, but we will not use the end-user notice. The tour below will be used instead.

Tour

Another method of guidance we’re proposing for end users is a guided tour of the UI elements that relate to the new threads experience.

Tour Step 1: New Feature Intro

The first step in the tour here looks a lot like an in-product notice, but we need more control over the rules behind when it shows and what it shows next, so it will be a custom onboarding component that shares the UI of the in-product notice.

Tour Step 2: Global Threads View Intro

For each of the tour points, an animated pulsing dot displays under the the tour point arrow to draw attention to the are of focus.

Tour Step 3: Global Threads List

Tour Step 4: Global Threads List - Unreads Filter

RHS Threads Tour

When the collapsed threads feature is enabled, the first time a thread is opened up in the RHS, this tour point displays.