In progress
Since this will be a significant change to the core of the messaging experience as it relates to threaded replies, onboarding is an important consideration.
Important Links
Beta Phase Onboarding
In-product notices
In order to keep the level of effort lower for the Beta phase, we’re proposing that we leverage the new in-product notices for the Beta phase as follows.
Admin feature promo
For admins-only, this in-product notice will promote the new feature when it’s available. This is to encourage admins to turn on the setting at the system level to make it the default for users in their workspace.
Animated GIF to come
End-user feature promo
End users will get a slightly different notice that will lead them to their account settings to enable the feature (if they have access).
Animated GIF to come
Feedback prompt
For users who have had the threads feature turned on for 10 days, we would like to prompt them for feedback on the experience. An in-product notice will be used for this purpose as well.
GA Phase Onboarding
In-product notices
We will use the in-product notices from the Beta phase for Admin users and for gathering feedback, but we will not use the end-user notice. The tour below will be used instead.
Tour
Another method of guidance we’re proposing for end users is a guided tour of the UI elements that relate to the new threads experience.
Tour Step 1: New Feature Intro
The first step in the tour here looks a lot like an in-product notice, but we need more control over the rules behind when it shows and what it shows next, so it will be a custom onboarding component that shares the UI of the in-product notice.
Tour Step 2: Global Threads View Intro
For each of the tour points, an animated pulsing dot displays under the the tour point arrow to draw attention to the are of focus.
Tour Step 3: Global Threads List
Tour Step 4: Global Threads List - Unreads Filter
RHS Threads Tour
When the collapsed threads feature is enabled, the first time a thread is opened up in the RHS, this tour point displays.
