Enable users to start and end incidents without leaving Mattermost so that the conversation can be centralized.

COMPLETE

COMPLETE

COMPLETE

COMPLETE

COMPLETE

COMPLETE

Enable user to share a checklist during an incident so that it’s clear what to do.

COMPLETE

COMPLETE

COMPLETE

COMPLETE

COMPLETE

COMPLETE

Enable users create checklist templates ahead of time so that it saves time when starting an incident.

COMPLETE

COMPLETE

COMPLETE

COMPLETE

COMPLETE

COMPLETE

Enable users to access past incidents in a central place so that postmortem is easier.

COMPLETE

COMPLETE

COMPLETE

IN PROGRESS

IN PROGRESS

PLANNED

IN PROGRESS

IN PROGRESS

IN PROGRESS

BLOCKED

BLOCKED

BLOCKED

• As a user, I can view a list of active incidents within my team in the RHS so that I get an overview of what’s currently happening.

• As a user, I can select an active incident in the RHS to view its detail so that it’s accessible from anywhere.

• As a user, I can see and click on the channel associated to an incident in the RHS so that I can quickly navigate to it.

• As a user, I can view the commander of all incidents in the RHS without opening it so that I know who’s the point person.

• As a user, I can start an incident within my team with a slash command, RHS, or post action so that response can start quickly.

• As the user that starts an incident, I default as the commander so that ownership is clear.

• As the Incident plugin, a new channel is automatically created when an incident starts so that there is a place to log activities.

• As a user, I can choose the name of the new channel so that it’s easily recognized

• As the Incident plugin, a message is posted to the channel when the incident starts and ends so there is a timestamp record of who made the change.

• As a user, I can see the checklist for each active incidents in the RHS it’s clear what’s been done and what needs to be done.

• As a member of the incident channel, I can add items to the end of the incident checklist in the RHS so that the team can adapt to the situation.

• As a member of the incident channel, I can remove items from the incident checklist in the RHS so that the team can adapt to the situation.

• As a member of the incident channel, I can check off items for an incident in the RHS so that it accurate represents the team’s progress.

• As the Incident plugin, a message is posted to the incident channel when a checklist item has been added/removed so that there is a timestamp record of who made the change.

• As the Incident plugin, a message is posted to the incident channel when a checklist item has been checked/unchecked so that there is a timestamp record of who made the change.

• As a non-member of the incident channel, I’m prompted to contact the commander if I want to join.

• As a user, I can configure incident playbooks with a checklist to optionally save time setting up future incidents.

• As a member of the incident channel, I can change the incident commander from the RHS so that it remains accurate.

• As the incident plugin, a message is posted to the incident channel when the commander is changed.

• As a user, I can review when each checklist item was (last) completed so that I can identify the steps that are taking the most time.

• As a user of a team, I can see a list of all past and current incidents within the team so that the information is not lost.

• As the incident plugin, the channel is automatically archived when the incident ends so that it reduces clutter.

• As a user, I can export channel transcript from the incident detail page so that it can be saved for record

• As the incident commander, I receive an incident summary and a link to more info after ending an incident so that I know where to go for post-mortem.

• As a user, I can see a summary of the following on incident detail page so that I can get the gist at a glance:

  • Channel, start time, end time, duration, commander, number of people in the channel

• 1: Give option for public vs private incident (and therefore channel)

• 2: Make it clear what is shown in RHS list

  • eg. Show All vs only Involved incidents?

• 4: Incident duration in RHS

• 3: Start incident in an existing channel

• Mentions (people, roles, channel, group) in checklist items

• Organize checklist items into sections

  • Both during an incident and in backstage summary

• Save checklist from an incident as a playbook

• As a person that’s just been added to an incident channel, I receive a templated ephemeral message so that I have the resources to help me start contributing.

• As a user, I can configure the playbook to send a specific message whenever someone is added to the incident channel so that I can include instructions and links to resources.

• As a user, I can review when each person was added to the incident channel so that I can understand the human resource that was invested.

• (TBC) Interact with checklist via slash command

  • View checklist

  • Add/remove checklist item

  • Check/uncheck checklist item