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Target release
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Document status
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Product Manager
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Designer
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Engineering lead
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QA
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Technical writer
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Objective
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Objective
Enable users to start and end incidents without leaving Mattermost so that the conversation can be centralized.
Assumptions
Teams use messaging as the central hub for collaboration during time-sensitive situations
Teams use a dedicated channel to organize incident-related messages
Commanders are willing to start and end incidents from within messaging
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