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All of the below are available for both Mobile and Desktop:
Group Management
User groups allow you to @mention and notify a number of users at once. User groups can:
Be created and managed by Team Admins, but are viewable by all team members (permissions configurable)
Contain up to 50 users (also configurable)
Message Priority
Users can choose between 3 different priority types when composing messages:
Standard
Important
Adds a blue “Important” label to a message
Urgent
Adds a red “Urgent” label to a message
Introduces the concept of enabling persistent notifications for a message
Acknowledgement: Acknowledging Messages
For “Standard” and “Important” messages:
If the original message includes a mention (@user_or_group_name), then only those tagged can click the acknowledge button.
Otherwise, if there is no specific mention, then anyone who has access to view the message can acknowledge.
If a user mistakenly hits the acknowledgment button, they can undo this by clicking the button again (similar to reactions). However, undoing the acknowledgment is only available for 5 minutes. Once that time expires, it cannot be undone.
The acknowledgement button is hidden until someone who is eligible, as determined by the rule in the previous slide, has clicked it. After, acknowledgement counts are visible to all.
For “Urgent” messages:
Only those tagged via a mention can click the acknowledge button (@channel, @here, and @all cannot be used for urgent notifications).
If a user mistakenly hits the acknowledgment button, they can undo this by clicking the button again (similar to reactions). However, undoing the acknowledgment is only available for 5 minutes. Once that time expires, it cannot be undone.
The acknowledgement button is hidden until someone who is eligible, as determined by the rule in the previous slide, has clicked it. After, acknowledgement counts are visible to all
all message types, users can request acknowledgement on their message.
Requesting acknowledgement adds a green “Acknowledge” button to the message once sent, allowing recipients to manually acknowledge their receipt of a message or indicate that they have completed a related task (depending on the instructions in the message).
Who can acknowledge a given message depends on the message type (chosen by the sender).
Acknowledging a message stops Persistent Notifications if enabled.
For more information on the logic of Acknowledging messages, please see the UX Docs.
Persistent Notifications: Enabling
Only “Urgent” message priority messages can be sent with persistent notifications enabled (the option is hidden for other message types). The following must be done in order to send an Urgent message:
The message must contain at least one @mention (can be a user or a group, but cannot be a channel-based mention (@channel, @here, @all, or @thread
)The user is not a “Guest” user (System Admins can allow Guests to use persistent messaging if they wish in settings). If
All tagged users as described by the above
criteria will receive persistent notifications every 5 minutes for 30 minutes or until they are stopped.
Persistent Notifications: Receiving
Any A user that receives a message with Persistent Notifications enabled will be notified every 5 minutes for 30 minutes, or until one of the following actions will stop notifications:
Any of the tagged users replying to the original message
Any of the tagged users clicking the “Acknowledge” button
Any of the tagged users reacting with an emoji reaction
If the original message is deleted
After 30 minutes has passed.
The following is how statuses affect persistent notifications:
Do not disturb: users will not get notified
Offline - users will get notified
Away - users will get notified