For 5+ years we’ve continued to add complexity, features and plugins to a web layout that has largely gone unchanged. We continuously encounter design challenges when building new features as a result.
The layout can be overwhelming and confusing for users as evident in NPS feedback. The hierarchy of information can be confusing.
Simplify the layout hierarchy
Structure the app with a clearer hierarchy of functions that’s obvious to onboarding users. Currently, overflowing icons in a bloated channel header contains a mix of user, team, system, plugin, channel and search functions.
Provide access for switching between apps in the new product ‘Suite’
With the addition of Incident Collaboration and Focalboard and the new initiative to ship our first suite of products, we’ll need a global control to easily navigated to these products. This global control will need to be consistent between all products.
Give apps/plugins a proper home
In order to scale our app marketplace and eventually offer users the ability to install apps themselves, apps will need a dedicated home in the UI. Users will need customizability to manage their apps, and apps will need real-estate they can have full control over.