Since this will be a significant change to the core of the messaging experience as it relates to threaded replies, onboarding is an important consideration.

Important Links

Beta Phase Onboarding

In-product notices

Leveraging the new in-product notices, we propose the following notices for the Beta phase:

Admin feature promo

For admins-only, this in-product notice will promote the new feature when it’s available. This is to encourage admins to turn on the setting at the system level to make it the default for users in their workspace.

End-user feature promo

End users will get a slightly different notice that will lead them to their account settings to enable the feature (if they have access).

Feedback prompt

For users who have had the threads feature turned on for 10 days, we would like to prompt them for feedback on the experience. An in-product notice will be used for this purpose as well.

GA Phase Onboarding

In-product notices

We will use the in-product notices from the Beta phase for Admin users and for gathering feedback, but we will not use the end-user notice. The tour below will be used instead.

Tour

Another method of guidance we’re proposing for end users is a guided tour of the UI elements that relate to the new threads experience.

Step 1: New Feature Intro

Step 2: Global Threads View Intro

Step 3: Global Threads List

Step 4: Global Threads List - Unreads Filter

RHS Threads Tour

When the collapsed threads feature is enabled, the first time a thread is opened up in the RHS, this tour point displays.