During beta, we aim for bi-weekly cadence and make releases as a custom plugin. See Releases for download link and demo of what to expect, and see FAQ below for helpful resources.
FAQ
How do I install the beta on my server?
Download the latest version from the Releases and install by following this guide in our documentation here. The minimum server version supported is 5.12 and later.
Where do I share my feedback?
Talk to us on the Mattermost Community channel EE: Incident Response! We are eager for feedback and would love to hear from you!
How much will the Command Center cost?
Command Center is included as a part of the E20 Edition.
What data is collected from beta users?
The beta releases include telemetry as explained here to help us accelerate iteration cycles during this stage. As the product prepares for launch, updated telemetry with opt-out option will be implemented and documented in a similar fashion as the Mattermost server.
User Guide
How to start an incident?
There are two ways to start an incident:
Using slash command
/incident startfrom any channelUsing message actions dropdown menu and select “Start Incident” as show below.
A private incident channel will be automatically created and you will be assigned as the Commander. This is the central place for discussion related to the incident.
How to see info about current active incident?
In the channel header, click the ! icon to bring up the right-hand side panel that shows a list of current active incidents. Select an incident to see its commander, channel, and checklist.
How to end an incident?
There are two ways to end an incident:
Using slash command
/incident endfrom within the incident channelUsing the
End Incidentbutton in the rand-hand side panel while in the incident channel
The incident will become inactive and will be removed from the list. Incident history and post-mortem features are coming soon.
How does user permission work?
Incidents and Playbooks are associated to Teams in Mattermost and here is a breakdown permissions by roles. As with everything during beta, we’re looking for feedback to adapt this to meet your needs.
Section | Actions | System Admin | Team Admin | Incident Commander | Incident Participant | Team Members | Others |
Chat & Right-Hand Sidebar | Start an Incident | Yes | Yes | - | - | Yes | No |
View current Incidents | Yes | Yes | Yes | Yes | Yes | No | |
View channel name and link | Yes | Yes | Yes | Yes | No | No | |
View checklist items | Yes | Yes | Yes | Yes | Yes | ||
Check/uncheck checklist items | Yes | Yes | Yes | Yes | No | No | |
Add/remove checklist items | Yes | Yes | Yes | Yes | No | No | |
Update Incident Commander | Yes | Yes | Yes | Yes | No | No | |
End an Incident | Yes | Yes | Yes | Yes | No | No | |
Playbook | Create a Playbook | Yes | Yes | - | - | Yes | No |
View Playbooks | Yes | Yes | - | - | Yes | No | |
Update a Playbook | Yes | Yes | - | - | Yes | No | |
Delete a Playbook | Yes | Yes | - | - | Yes | No | |
Incident Log | View current and past Incidents | Yes | Yes | Yes | Yes | Yes | No |
See incident summary | Yes | Yes | Yes | Yes | Yes | No | |
Delete an Incident | No | No | No | No | No | No | |
Export channel transcript | Yes | Yes | Yes | Yes | No | No |