Jira Ticket | |
Figma Design | |
UX Owner | |
Research | |
Productboard Link |
Problem to solve
In mission-critical scenarios, visibility of the status of your message might be the difference between success or failure of a mission. Currently, we don’t show different states. We use a greyed-out state when the message is pending (not yet sent to the server), but that may not be obvious enough and may not be enough detail to truly understand the status.
In addition, most messaging platforms like iMessage, WhatsApp (among others) clearly display this status and it’s becoming an expectation for our user base because of this.
For our objective ‘Be as reliable as iMessage’, providing more transparency in the message status here could increase trust and make it feel more reliable.
How might we improve the visibility of the state of a sender’s message to increase trust in the platform?