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Since this will be a significant change to the core of the messaging experience as it relates to threaded replies, onboarding is an important consideration.

Figma Design File

Phase 2 Onboarding

In-product notices

Leveraging the new in-product notices, we propose the following notices for phase 2:

Admin feature promo

For admins-only, this in-product notice will promote the new feature when it’s available. This is to encourage admins to turn on the setting at the system level to make it the default for users in their workspace.

End-user feature promo

End users will get a slightly different notice that will lead them to their account settings to enable the feature (if they have access).

Feedback prompt

For users who have had the threads feature turned on for 10 days, we would like to prompt them for feedback on the experience. An in-product notice will be used for this purpose as well.

Phase 3 Onboarding

In-product notices

In phase 3, we’ll use a custom notice for the End-User notice. Clicking ‘Next’ from this notice will advance to the Tour below.

Tour

Another method of guidance we’re proposing is a guided tour of the UI elements that relate to the new threads experience.

In-Channel Tour

When the collapsed threads feature is enabled, the first time a user lands on a channel that has a collapsed thread, the 2-step tour is engaged.

RHS Threads UX

Global Threads View Tour

When the collapsed threads feature is enabled, the first time a user lands on the Global Threads view, the 3-step tour is engaged.

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