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1. To avoid any information getting leaked unintentionally, anytime the Urgent message priority is used AND the user is set to DND, the notification triggered should NOT contain the actual contents of the message. Instead, the notification alert should just say “You have an urgent notification!” along with where the notification originated from (DM/GM/Channel, Server URL, and Sender).

2. System console configuration — We should add an option in the system console to enable/disable the behaviour of Urgent messages bypassing DND for the entire server. This configuration can live next to the Message priority configuration in the Posts page.
   

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3. [TBD] Inform the user about this behaviour while setting up DND?

Edge cases

While adding the Urgent message priority to a message will help users bypass DND and trigger a notification, there might be other factors that determine if an end user actually receives the notification.

• If the DM, GM, or Channel is muted by the user receiving the message — In this case, the notification will be suppressed even if it has the Urgent priority.

• If the DM, GM, or Channel is configured to Never trigger notifications either in the Channel Preferences, or in the global settings by the receiving user.

• If the user has disabled notifications at a higher level like -

  For the

  . They can have disable notifications for…

  • The site in the their web browser

  • For the The server in the desktop app

  • For the The entire browser or desktop app at an OS the operating system levelFor the OS

  • The operating system using DND mode at the operating system levelOS level

Mobile [TBD]

License

If applicable, provide any conditions that might be applied. Add warning notices like the below to call important things out.

Resources

• PRD

• Figma Design File

• Figma Clickable Prototype

• Jira ticket

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