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Objective

Enable Playbooks to auto-add people to channels on incident start so that it saves user from repeating the same taskBetter organize playbook steps and stages so that they are easier to track during a workflow.

Assumptions

Requirements

Must be able to…

User Story

Jira Issue

1

Specify in the playbook a list of users to be added to the channelCreate stages when editing a playbook

As a playbook editormember, I can specify the people and bots to get added every time so that it saves incident participants time when executing.

2

Specify in the playbook a channel of which all members will be added to the incident channel

As a playbook editor, I can specify the list of people and bots to get added based on specific channel membership so that it can be dynamically determined based on the situation.

 

3

Send outgoing webhooks on change events

4

Expose documented REST API

5

Enable unrestricted developer use while requiring enterprise license for production use

As a developer, I can run the Incident Response plugin in my sandbox and consume its APIs so that it’s easy to build integrations.

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edit playbook to section the checklist of steps into stages so that a long list of steps is more manageable.

2

Set active workflow stage

As the workflow owner, I can change the stage that is currently active so that it is displayed by default for workflow members in the right-hand sidebar.

 

3

View steps in stages during a workflow

As a workflow member, I can switch between the stages in the right-hand sidebar during a workflow so that I can review what has been done and coming up.

4

Assign step owners

As a workflow member, I can assign a step in the workflow to a specific member so the allocation of responsibility is clear in the right-hand sidebar.

User interaction and design

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Open Questions

Question

Answer

Date Answered

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