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How does user permission work?

Incident list is scoped by Team, so everyone in the team can start and view incidents. Only members of specific incident channel can make changes to the corresponding incident, such as end incident and updating checklist items.Incidents and Playbooks are associated to Teams in Mattermost and here is a breakdown permissions by roles. As with everything during beta, we’re looking for feedback to adapt this to meet your needs.

Section

Actions

System Admin

Team Admin

Incident Commander

Incident Participant

Team Members
(Non-participant)

Others
(Non-Members)

Chat & Right-Hand Sidebar




Start an Incident

Yes

Yes

-

-

Yes

No

View current Incidents

Yes

Yes

Yes

Yes

Yes

No

View channel name and link

Yes

Yes

Yes

Yes

No

No

Check/uncheck checklist Items

Yes

Yes

Yes

Yes

No

No

Add/remove checklist Items

Yes

Yes

Yes

Yes

No

No

Update Incident Commander

Yes

Yes

Yes

Yes

No

No

End an Incident

Yes

Yes

Yes

Yes

No

No

Playbook

Create a Playbook

Yes

Yes

-

-

Yes

No

View Playbooks

Yes

Yes

-

-

Yes

No

Update a Playbook

Yes

Yes

-

-

Yes

No

Delete a Playbook

Yes

Yes

-

-

Yes

No

Incident Log

View current and past Incidents

Yes

Yes

Yes

Yes

Yes

No

See incident summary

Yes

Yes

Yes

Yes

Yes

No

Delete an Incident

No

No

No

No

No

No

Export channel transcript

Yes

Yes

Yes

Yes

No

No