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The beta releases include telemetry as explained here to help us accelerate iteration cycles during this stage. As the product prepares for launch, updated telemetry with opt-out option will be implemented and documented in a similar fashion as the Mattermost server.

User Guide

How to start an incident?

There are two ways to start an incident:

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A private incident channel will be automatically created and you will be assigned as the Commander. This is the central place for discussion related to the incident.

How to see info about current active incident?

In the channel header, click the ! icon to bring up the right-hand side panel that shows a list of current active incidents. Select an incident to see its commander, channel, and checklist.

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How to end an incident?

There are two ways to end an incident:

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The incident will become inactive and will be removed from the list. Incident history and post-mortem features are coming soon.

How does user permission work?

Incidents and Playbooks are associated to Teams in Mattermost and here is a breakdown permissions by roles. As with everything during beta, we’re looking for feedback to adapt this to meet your needs.

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