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Work with Product Managers to connect with customers
Empathize with customer to gain an understanding of the problem space
Research Conduct competitive research to discover how others have solved similar problems (competitive research)
Solution definition
Gather requirements based on customer empathy activities
Facilitate idea-generation activities with team members to source potential solutions to the problemConduct further competitive research
High-level designs to communicate core solutions proposals to customers
Validate possible solutions with customers (or the customer success team as proxy)
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