Support Packet Generation tool will allow users to grab information about their Mattermost instance to provide to the support team to save the trouble for support asking manually for this information. It is in the hopes of increasing productivity and making the process of getting information from a customer faster and easier.

After a meeting with Katie product manager and MichaelUX designer, it was decided that the code will be directly implemented in the codebase without a plugin. The people who will have access to it is anyone who access to the system console (or any Admin roles).

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No performance impact expected as this is simple/request response that is retrieving information.