OVERVIEW

Support Packet Generation tool will allow users to grab information about their Mattermost instance to provide to the support team to save the trouble for support asking manually for this information. It is in the hopes of increasing productivity and making the process of getting information from a customer faster and easier.

...

SPECIFICATIONS

High-level Architecture

Describe

Permissions

Any new permissions or changes to permissions

Schema

List schema changesAnyone who has access to system console (any admin role) should be allowed to do this.

Schema

GET /api4/system/generate_support_packet

REST API

Server OS:

In golang, we can use runtime.GOOS to get the operating system which the server is running on.

...

Regarding debug level, check to see if their out logs to file is enabled and if the file log levels is set to debug. If not, then let’s show the message in the design to encourage them to enable it and set it to debug and try to recreate their issue to provide us with the most amount of information.

CLI

List CLI additions

Configuration

Webapp only

Mobile and Webapp

Performance

Will there be performance degradation or impact?

Plugins

CREDITS

Thanks to