OVERVIEW
Support Packet Generation tool will allow users to grab information about their Mattermost instance to provide to the support team to save the trouble for support asking manually for this information. It is in the hopes of increasing productivity and making the process of getting information from a customer faster and easier.
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SPECIFICATIONS
High-level Architecture
Describe
Permissions
Anyone who has access to system console (any admin role) should be allowed to do this.
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| Code Block | ||
|---|---|---|
| ||
{
"active":[
],
"inactive":[
{
"id":"antivirus",
"name":"Antivirus",
"description":"Antivirus plugin for scanning uploaded files.",
"version":"0.1.2",
"server":{
"executables":{
"linux-amd64":"server/dist/plugin-linux-amd64",
"darwin-amd64":"server/dist/plugin-darwin-amd64",
"windows-amd64":"server/dist/plugin-windows-amd64.exe"
},
"executable":""
},
"settings_schema":{
"header":"Antivirus plugin for scanning uploaded files to Mattermost, uses ClamAV to scan files. See [documentation here](https://github.com/mattermost/mattermost-plugin-antivirus)",
"footer":"",
"settings":[
{
"key":"ClamavHostPort",
"display_name":"ClamAV - Host and Port",
"type":"text",
"help_text":"The hostname and port to connect to clamd",
"placeholder":"localhost:3310",
"default":"localhost:3310"
},
{
"key":"ScanTimeoutSeconds",
"display_name":"Scan Timeout (seconds)",
"type":"number",
"help_text":"How long the virus scan can take before giving up.",
"placeholder":"10",
"default":10
}
]
}
}
]
} |
LDAP Vendor :& LDAP Version:
Due to the limited support for retrieving these and complexities that arise when dealing with different vendors and their specific implementation, the best we can do is query for vendorName and vendorVersion and provide those if anything return.
Elastic Search Server Version:
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Regarding debug level, check to see if their out logs to file is enabled and if the file log levels is set to debug. If not, then let’s show the message in the design to encourage them to enable it and set it to debug and try to recreate their issue to provide us with the most amount of information.
CLI
List CLI additions
Configuration
Webapp only
Mobile and Webapp
Performance
Will there be performance degradation or impact?
Plugins
CREDITS
Thanks to Big thanks to Scott Bishel and Martin Kraft for their help and support.