OVERVIEW
Support Packget Generation tool will allow users to grab information about their Mattermost instance to provide to the support team to save the trouble for support asking manually for this information. It is in the hopes of increasing productivity and making the process of getting information from a customer faster and easier.
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Who should be able to download? System Admins? Anyone? Who?!?
UPDATE DECEMEBER 18 2020: After a meeting with Katie and Michael, it was decided that the code will be directly impelemented in the codebase without a plugin (as it didn’t make sense). The people who will have access to it is anyone who access to the system console (or any Admin roles).
GOALS
- Make it easier for support to gather the information they need
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SPECIFICATIONS
High-level Architecture
Describe
Permissions
Any new permissions or changes to permissions
Schema
List schema changes
REST API
Server OS:
In golang, we can use runtime.GOOS to get the operating system which the server is running on.
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LDAP Vendor:
LDAP Version:
CLI
List CLI additions
Configuration
Webapp only
Mobile and Webapp
Performance
Will there be performance degradation or impact?
Plugins
CREDITS
Thanks to