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Email notifications sometimes look broken when email batching is enabled

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Description

https://github.com/mattermost/mattermost-server/issues/21695

Summary

Since upgrading from v7.4.0 to v7.5.1, email notifications sometimes contain only a user avatar.

The system is running Ubuntu 22.04.1 LTS. We operate our own mail server (Postfix 3.6.4).

Steps to reproduce

  • Set Email Notifications to "Every 15 minutes".

  • Another user replies in followed thread.

Expected behavior

A properly formatted email notification is sent.

Observed behavior

Email notification sometimes contains only a user avatar.

https://user-images.githubusercontent.com/29522608/202857661-cb00451a-6bac-45f4-95a9-f77e5fba7574.png

As a workaround we have disabled email batching, then the problem does not occur.

QA Test Steps

See description

Activity

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Furqan MalikDecember 9, 2022 at 5:08 PM

Tested and Verified in Release(7.6.0-rc2)

Furqan MalikDecember 7, 2022 at 5:52 PM

Test and verified in cloud(077ee853_3f442dd8_44d8c4d9)

Tim ScheuermannNovember 22, 2022 at 8:42 PM

https://github.com/mattermost/mattermost-server/pull/20946 is missing the changes for batched notification emails. Since they share the same template, rendering in batch mode errors and only renders the beginning of the template.

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Created November 21, 2022 at 1:26 PM
Updated December 13, 2022 at 1:49 PM
Resolved December 5, 2022 at 1:52 PM