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Investigate: Random log outs

Summary:

Reports on

  • Server v5.0.1 and v4.9

  • Desktop app at least MacOS and Windows v4.0.1 and v4.1.2

  • RN at least v1.8

Mattermost keeps logging out the user, or seems to be creating new sessions instead of reusing existing ones. Sessions have all been set to 365 days on the server side. If use browser to log in, session is being reused.

Reports:
-https://github.com/mattermost/desktop/issues/811#issuecomment-403645088
-https://forum.mattermost.org/t/users-logged-out-of-mattermost-clients/5305

Repro steps:
1. Log out from all sessions, and clear all active session information.
2. Log in via the desktop client, and a web browser.
3. Exit the desktop client and close the web browser window.

Observed:
Desktop client asks for re-authentication but browser window remains logged in. This leads to missed messages/notifications.

Expected:
No random log outs on desktop app / RN.

Status

Assignee

George Goldberg

Reporter

Amy Blais

Fix versions

Mattermost Team

Platform

Sprint

None

Labels

QA Assignee

Lindy Isherwood